IT Consultancy
We hope to provide you the best IT Consultancy. Our team could walk you through different products available and would also educate you on solution, which could best meet your business objectives. Headstart offers impartial advice for business and technical areas.
Most businesses, small to medium don't have enormous assets for consulting and technology, so it's our responsibility to take a realistic approach to the projects we get on and make sure to keep the costs as minimal as logically possible. Headstart aids its global clients to remain at the top of their business domains with groundbreaking use of technology and to function more resourcefully. At Headstart, we believe in providing matchless customer service, which is an integral part of service equation. That's why we follow an approach, which is only one of its kinds in the industry.
Project Management
We offer Project Management. Headstart provides clear picture on project timelines, and deliverables based on nature of projects. Scope of projects would be defined. Project Manager from Headstart would monitor health of the project. Weekly Project Status Reports are send to client indicating status of project, risk involved, and issues encountered and resolved. Issue Logs are maintained to track open and closed issues.
Software solutions
Headstart provides software solutions that suits requirements of Retail and FMCG, Hospitality and Leisure, and Petroleum and Convenience industries. Headstart has established its strong presence in this field since 2002.
Product Implementation
Implementation of software solutions for Retail and FMCG, Hospitality and Leisure, and Petroleum and Convenience is undertaken by Headstart. We set milestones for product implementation and each milestone has clearly defined deliverables.
We have helped our customers to implement software system for their brand new concepts, and to migrate from their existing software system to new software system.
As part of requirements gathering, our pioneer team would conduct study of customer's business processes and requirements, and documentation of the business process is submitted to customer for verification and validation. If the customer has ERP, integration requirements between ERP and software system is dealt at this stage. As part of implementation, Conference Room Pilot is done to demonstrate how different processes should be carried out in the software system. This is followed by signoff by customer on mapping of business requirements to the software system. Headstart would proceed with implementation of the product at customer sites and would ensure smooth Go-Live of the system.
Post Sales Support
Headstart support philosophy centers on careful planning, installation and training. Given that those steps are taken, it is believed that support requirements will be at a minimum. In principle, if the software or output supplied fails, then it is our responsibility to correct it at our cost. If there is a change of use or environment, or data supplied to run the system is incorrect, then resolution of issues associated with these changes would be chargeable to the customer.
Support Backbone
We put a strong emphasis on consultancy and training, to ensure effectiveness of the selected solution. The same teams of experienced staff that support customers at point of sale continue as the customer support team. This approach ensures that the sound understanding of the customer's business objectives, requirements and processes is carried forward and applied throughout the support relationship.
As such we are in a position to resolve a range of support queries from basic user knowledge, to solving business based analysis problems and simple technical support.
Choice of Support Level
Technical Support Service is available to customers who purchase Headstart products or services that incorporate annual maintenance and support. The support service is available 9.00 am to 5.30 pm Sunday to Thursday, excluding Bank Holidays, Government Holidays and Public Holidays.
Headstart will provide the following optional services depending on customer choice:
Support during MALL working hours:
Request Support
If you are in need of support, please fill Support Request Form provided below. Our support team would contact you immediately, if you are under service contract with us.
We hope to provide you the best IT Consultancy. Our team could walk you through different products available and would also educate you on solution, which could best meet your business objectives. Headstart offers impartial advice for business and technical areas.
Most businesses, small to medium don't have enormous assets for consulting and technology, so it's our responsibility to take a realistic approach to the projects we get on and make sure to keep the costs as minimal as logically possible. Headstart aids its global clients to remain at the top of their business domains with groundbreaking use of technology and to function more resourcefully. At Headstart, we believe in providing matchless customer service, which is an integral part of service equation. That's why we follow an approach, which is only one of its kinds in the industry.
Project Management
We offer Project Management. Headstart provides clear picture on project timelines, and deliverables based on nature of projects. Scope of projects would be defined. Project Manager from Headstart would monitor health of the project. Weekly Project Status Reports are send to client indicating status of project, risk involved, and issues encountered and resolved. Issue Logs are maintained to track open and closed issues.
Software solutions
Headstart provides software solutions that suits requirements of Retail and FMCG, Hospitality and Leisure, and Petroleum and Convenience industries. Headstart has established its strong presence in this field since 2002.
Product Implementation
Implementation of software solutions for Retail and FMCG, Hospitality and Leisure, and Petroleum and Convenience is undertaken by Headstart. We set milestones for product implementation and each milestone has clearly defined deliverables.
We have helped our customers to implement software system for their brand new concepts, and to migrate from their existing software system to new software system.
As part of requirements gathering, our pioneer team would conduct study of customer's business processes and requirements, and documentation of the business process is submitted to customer for verification and validation. If the customer has ERP, integration requirements between ERP and software system is dealt at this stage. As part of implementation, Conference Room Pilot is done to demonstrate how different processes should be carried out in the software system. This is followed by signoff by customer on mapping of business requirements to the software system. Headstart would proceed with implementation of the product at customer sites and would ensure smooth Go-Live of the system.
Post Sales Support
Headstart support philosophy centers on careful planning, installation and training. Given that those steps are taken, it is believed that support requirements will be at a minimum. In principle, if the software or output supplied fails, then it is our responsibility to correct it at our cost. If there is a change of use or environment, or data supplied to run the system is incorrect, then resolution of issues associated with these changes would be chargeable to the customer.
Support Backbone
We put a strong emphasis on consultancy and training, to ensure effectiveness of the selected solution. The same teams of experienced staff that support customers at point of sale continue as the customer support team. This approach ensures that the sound understanding of the customer's business objectives, requirements and processes is carried forward and applied throughout the support relationship.
As such we are in a position to resolve a range of support queries from basic user knowledge, to solving business based analysis problems and simple technical support.
Choice of Support Level
Technical Support Service is available to customers who purchase Headstart products or services that incorporate annual maintenance and support. The support service is available 9.00 am to 5.30 pm Sunday to Thursday, excluding Bank Holidays, Government Holidays and Public Holidays.
Headstart will provide the following optional services depending on customer choice:
Support during MALL working hours:
- 10 AM to 11 PM on weekdays
- 10 AM to 12 PM on weekends
- 10 AM to 2 AM during Ramadan / Festivities / Holidays
Request Support
If you are in need of support, please fill Support Request Form provided below. Our support team would contact you immediately, if you are under service contract with us.
