Microsoft Dynamics 365

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform to meet the needs of your customers and capture new opportunities.

Dynamics 365 breaks down the artificial silos of ERP and CRM and will deliver new purpose-built applications in the cloud. These applications work seamlessly together to manage specific business processes across Sales, Customer Service, Field Service, Operations and Project Service Automation.

Dynamics 365 delivers applications that are:

  • Purpose-built: with applications that fit roles, industries and businesses – Organizations can start with and pay only for what they need and grow at their own pace running their entire business in the cloud. As an example, a customer can adopt Sales for sales force automation, create quotes with standard prices, etc., but as growth happens and Operations is added, the pricing that shows up when quoting customers will consider tax rules, pricing & discount calculations, automatically impacting inventory and manufacturing forecasts in the Operations App for more accurate and cost effective planning.
  • Productive: enabling greater productivity where it’s needed most by seamlessly integrating familiar tools like Outlook and Excel, surfacing them in the context of business processes, roles and jobs. For example, a sales person receives an email who’s able to respond directly in Office with a quote that is created based on information from both Finance and Sales applications, stored back to the right app with correct pricing, discounts, etc. all without needing to leave Outlook.
  • Intelligent: Building Intelligence into business processes to help employees and customers discover, analyze, and apply data to improve decision-making.For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Access to IoT data inside Dynamics 365 for Field Service will enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so they can act before failures occur avoiding costly customer service issues.
  • Adaptable: enabling organizations to transform at the speed of business. Business leaders can change and evolve their processes in real-time using a modern, consistent and extensible platform. They are not held back by legacy technology. For example, using PowerApps and the common data model you can create custom built apps that can connect your CRM and ERP or even third party data to help you get the right information to do the job.


How does Dynamics 365 benefit customers?

Dynamics 365 will bring together the best of our CRM and ERP cloud offerings into one cloud service with specific, purpose built, apps for each of your key business processes such as Finance, Sales, Customer Service, etc.

Dynamics 365 provides customers a modern and familiar experience with built in insights, intelligence and workflow. They also use a common data model and consistent application platform to ensure consistency, interoperability and extensibility. Dynamics 365 enables businesses to:

  • Start with what they need by offering apps that fit roles, industries, businesses, so our customers can start with what they need to grow at their own pace and run their entire business in the cloud.
  • Enable greater productivity where they need it by connecting structured workflow of business applications and processes with the unstructured work of collaboration and productivity, so employees are empowered with productivity tools surfaced in the context of their business processes.
  • Get built-in intelligence with business applications that infuses big data, advanced analytics and IoT into processes out-of-the-box to proactively guide employees and customers to optimal outcomes. With Dynamics 365, data and insights are transformed into action for intelligence where it’s needed.
  • Be ready for growth through nimble, adaptable applications that allow them to compose, modify and extend processes in real-time. Business users are empowered to change and adapt with a technological enabling platform. Organizations can reimagine their business model with a consistent, flexible, extensible platform.